Submit A Ticket

We need to ask you some detailed questions about your computer, its setup, and how you access the internet. Please take a couple of minutes to fill out this service request form and then submit it. One of our Consultants will contact you shortly. For more information about Crystal Consulting IT Support please us our Contact Us form or email us at support@bayvets.com

No Fix No Fee!* For home users we also offer the added peace of mind of a no fix no fee policy.

Hours of Operation: M-F 8am-6:30pm (PST), Sat 9am-5pm, Sun (Emergency Support Only) After hours services available upon request.

Contact Information

Support for your Home or Office?

*Full Name

Company Name (If Applicable)

*Address

*Address Line 2 (Optional)

*City

*State

*Zip Code (5 digit)

*Email Address

*Phone Number (xxx) xxx-xxxx or xxx-xxx-xxxx

Other Phone (xxx) xxx-xxxx or xxx-xxx-xxxx

*Best time to contact you?

Preferred day for appointment (check all that apply)

Please understand that we will do our best to meet your
scheduling needs, but due to the high volume of appointment requests,
these preference(s) are intended to serve only as guidelines

Anytime
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Do you need After hours, Holiday or Emergency support?

Support Information

What type of computer do you have?

If other please specify

Which operating system are you using?

If other please specify

Which web browser(s) are you using?

If other please specify

Do you have any firewall software installed?

If yes, which one?

Which Internet Service provider are your using to connect to the internet?

*What services or solutions are you interested in? (Select all that apply)

How many machines are at this site?

*Please describe the problem in as much detail as possible.

Things to mention:

-System failures, crashes, freezing
-Error messages received
-New programs installed
-New hardware or accessories installed
-Anything you may have already tried to repair the problem

Have you been able to use these features in the past without problems

(on this computer)?

Please copy and paste any error messages you received into this box:

Image Verification
	Please enter the security text you see in the image. This is required to prevent automated submission of tickets. [ Refresh Image ]

Hold down the Ctrl Key to select more than one option
On-site Technician (hourly repair)
Diagnostics and Troubleshooting
After Hours Support(7pm-10pm)
Emergency Support
Holiday Support
Remote Support
Web Design
Business Recession Special
Computer Basic Installation and Setup
Data Backup
Data Transfer
Online and Home Courses
On-site (one-on-one) 1 hour Training
On-site PC Tune-up and Optimization
On-site PC Tune-up and Optimization (2 for less)
Operating System Installation and Upgrades
PDA, Peripherals and Windows Devices
Premium Computer Installation and Setup
Quarterly PC Tune Up Loyalty
Recovery CD Backup Plan
Software Installation
System Restore
Virus and Malicious software Removal
Virus Protection Plan
Wireless Network Security Safeguard
Wireless Networking Installation (1 device, up to 2 computers)