Please take a few moments to complete our customer satisfaction survey. Your feedback is important to us. Your responses will help us to address any issues that you may have as well as to better target our products and services to meet your needs. Your responses will be kept confidential and will not be used for any purpose other than research conducted by Crystal Consulting IT Support. This survey will take approximately 3 minutes to complete.

 
1.What was your main reason for contacting technical support?


2. How did you contact technical support?
If other please specify:
3. When did you receive service from our technician?
4. Did the technician arrive at the scheduled time?
5. About how long did you have to wait before your issue was resolved?
6. Please indicate whether you agree or disagree with the following statements:
The amount of time I had to wait to speak with a technical support staff member was reasonable.
The technical support staff was courteous.
The technical support staff was knowledgeable.
The technical support staff was helpful.
The technical support staff was easy to understand.
The technical support staff was able to help me solve my problem quickly.
The Technical Support Representative was patient.
The Technical Support Representative was friendly.
7. Was your problem resolved by the technical support staff member you spoke with initially or were you transferred to another staff member?
8. Was your problem resolved on the first contact to technical support or was additional technical support contact required?
9. Overall, how would you rate the quality of the assistance you received from technical support ?
10. Overall, how would you rate your satisfaction with the technical support services you received?
Please share any additional comments about your experience or suggestions on how we can better improve our technical support services.


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