Terms and Conditions

The Crystal Consulting (Bayvets) confirmation email with cash payment option or Pay Pal payment receipt will need to be presented to the technician for verification prior to any services being performed. You will be contacted by our staff to review your service and any additional requirements for service before your appointment.

Scheduling:

Standard service hours are Monday — Friday 8 A.M. to 6:30 P.M., Saturday 9 A.M. to 5 P.M., Sunday (Emergency Support Only). Additional charges may apply for rapid response, holiday or service outside of standard hours.

Customer Responsibilities:

An adult (18 years or older) must be present during the entire installation or repair process. If the technician arrives at the scheduled time and no adult is present, or if the adult leaves prior to the service being completed, the technician will leave and you will be subject to the stated service charges.

You must type in all passwords for security purposes.

It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the Crystal Consulting (Bayvets) technician arrives. Crystal Consulting (Bayvets) and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.

Customer is responsible for any data migration to a new PC or hard drive. Data transfers are available for an additional fee.

Customer is responsible for the removal of any packing materials or trash.

Emergency/Repair Services:

Outlined prices do not cover liquid spillage, impact damage, missing parts or any effects of neglect, misuse or abuse discovered at initial diagnostic check or while work is being performed. Emergency Repair Service requires a $90 nonrefundable diagnostic fee once service is initiated. There are certain proprietary brands that Crystal Consulting (Bayvets) may not be able to repair due to part availability and manufacture warranty. This will be communicated if Crystal Consulting (Bayvets) is unable to repair your machine.

Tasks That Must Be Completed Prior to Install or Repair:

Please back up all vital data files prior to service being performed. Crystal Consulting (Bayvets) is not responsible for lost data.

Any hardware devices, components, peripherals, software or cabling needed for the install must be purchased and supplied by you.

If network connectivity is desired for multiple devices, you must supply device (router, hub, modem or switch) with adequate number of ports to support the required number of devices.

ISP/Internet or home network connection must be activated and working properly prior to any related install.

All equipment being installed must be located in the general area where the install is taking place.

The technician must be given immediate access to the equipment so the service call can begin as scheduled. Customer must provide adequate environment (power, space, etc.) for the scheduled service.

Customer is responsible for providing power cords and surge protectors.

Customer must have available all legally licensed software, verification keys and media that may be required.

Service Warranty:

Crystal Consulting (Bayvets) warranties its workmanship (there is no warranty for software repairs) for a period of 10 days from the service date. This includes issues with the configured installation set up by the technician. Crystal Consulting (Bayvets) is not responsible for issues due to setting changes, new software upgrades, ISP connection issues, relocation, viruses or Spyware issues, or misuse. A complete terms and conditions document will be supplied to you at the scheduled service call. Additional trips not covered by the warranty will be subject to charges.

- Tutorial services are not covered under this warranty

- Crystal Consulting (Bayvets) warranty is only valid on Virus, Spyware and Adware removal service if Crystal Consulting (Bayvets) technician verifies proper protection against such threats

Service Liability Limitations:

(a) Limitations to Service:

Under no circumstances shall, Crystal Consulting (Bayvets) and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by Crystal Consulting (Bayvets) and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.

Crystal Consulting (Bayvets) and/or its third-party service providers shall not be liable for any failure or delay in performance due to any cause beyond its control. If Crystal Consulting (Bayvets) ability to render services is impaired by your failure to cooperate, minimum system requirements are not met, technical conditions (such as wiring difficulties or physical barriers) or circumstances beyond the control of Crystal Consulting (Bayvets) , Crystal Consulting (Bayvets) may choose not to provide any or all services and reserves the right at our discretion to refund the customer's payment, wholly or in part. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations. For any uninstallation services provided, Crystal Consulting (Bayvets) shall not be responsible for repairing any damage or changes made to your residence.

(b) Limitation of Liability & Release:

By signing this form on the opposite side of this page or using our website, you agree to release and hold harmless , Crystal Consulting (Bayvets) and/or its third-party service provider from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by Crystal Consulting (Bayvets). This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of Crystal Consulting (Bayvets) and/or its third-party service provider's agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you.

(c) The customer hereby confirms that a full back-up of the Customer's hard-drive or other devices has been made prior to Crystal Consulting (Bayvets) commencing the services and that there is no legal restriction or impediment to Crystal Consulting (Bayvets) providing services to or for the Customer.

"No Fix, No Fee" Policy:

1. The 'no fix no fee' policy applies only to home users. The 'no fix no fee' does NOT apply to business users.

2. If the technician can offer a solution but the customer chooses not to proceed then the customer will be charged for the time spent on site to that point.

3. If the technician is only prevented from resolving a problem because the customer does not posses the appropriate software disks, cables, hardware, drivers, etc., or product serial numbers the customer will be charged for the time spent on site to that point.

4. If the technician diagnoses a fault with a customers Internet Service Provider, even when the ISP attempt to deny any fault the customer will be charged our standard rates for the time spent on-site.

5. The 'no fix no fee' policy does not apply to diagnostic fees.

Changes, Cancellations, and Refunds Cancellation Policy:

To change your order: You must contact Crystal Consulting (Bayvets) via our Support services form, email or by phone.

To cancel your order: You must contact Crystal Consulting (Bayvets) via our Support services form, email or by phone for any cancellation within 24 hours of scheduled on-site service or there will be a $50 fee, if the technician is on-site a $99.00 fee will apply. We reserve the right to invoice any customer where cancellation occurs less than 24 hours prior to any appointment. Technical Service fees are nonrefundable once the service process has begun (any cancellations must be made prior to actual service to receive any prorated refund).

If you are not satisfied with your service: contact Crystal Consulting (Bayvets) via our Support services form, email or by phone for resolution. We stand by our In-Home service for 15 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly at no additional cost. See our Service Warranty for more details.

Minimum System Requirements for Wireless Home Networking Only:

Please check to see that your computer meets these minimum requirements:

The technician must have:

1) Access to your residence or business and the computer(s) and/or peripheral(s) to be serviced.

2) Your consent and cooperation to enter your residence or business.

3) A safe working environment, work space, electrical power, etc.

4) If the Crystal Consulting (Bayvets) technician determines that these conditions have not been met, services will be denied and a $99.00 cancellation charge assessed.

 

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS WEB SITE (this "Site"). By accessing or using this Site, you agree to these terms of use, conditions and all applicable laws. If you do not agree to these terms you may not use this Site.

Agreement between Users and Crystal Consulting IT Support(Bayvets):

The network of Web Sites (collectively, the "Crystal Consulting IT Support Web Sites") operated by The Crystal Consulting IT Support (Bayvets) or its affiliates or subsidiaries ("Crystal Consulting IT Support" or "Crystal Consulting IT Support (Bayvets)"), is comprised of various Web sites and Web pages. The Crystal Consulting IT Support Web Sites are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Crystal Consulting IT Support Web Sites constitutes your agreement to all such terms, conditions, and notices. Your use of a particular Crystal Consulting IT Support website included within the Crystal Consulting IT Support Web Sites network may also be subject to additional terms outlined elsewhere on that website (the "Additional Terms"). Additionally, the Crystal Consulting IT Support Web Sites may themselves contain additional terms that govern particular features or offers (for example, sweepstakes or chat areas). In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular Crystal Consulting IT Support website, then these terms shall control.

Modification of These Terms:

Crystal Consulting IT Support reserves the right to change the terms, conditions, and notices under which the Crystal Consulting IT Support (Bayvets) Web Sites and Services are offered, including but not limited to the charges associated with the services provided, prices listed and use, of Crystal Consulting IT Support (Bayvets) Web Sites and Services. Crystal Consulting IT Support (Bayvets) may revise these Terms at any time by updating this posting. You are responsible for regularly reviewing these terms and conditions. We also reserve the right to refuse service to anyone.

Use of Site. Personal and Non-Commercial Use Limitations:

Unless otherwise specified, the Crystal Consulting IT Support Web Sites are for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Crystal Consulting IT Support Web Sites.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from the different areas of the Site solely for your own noncommercial use, or to place an order with Crystal Consulting IT Support or to purchase Crystal Consulting IT Support products. Any other use of materials on this Site, including but not limited to the modification, reproduction, distribution, republication, display or transmission of the content of this Site, without prior written permission of Crystal Consulting IT Support is strictly prohibited.

Harassment in any manner or form on the Site or any of the Crystal Consulting IT Support Websites, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a Crystal Consulting IT Support employee, host, or representative or other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization.

Copyrights & Trademarks:

The entire content included in this Site, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under the United States and other copyright laws, and is the property of Crystal Consulting IT Support. The collective work includes works that are licensed to Crystal Consulting IT Support. Copyright 1999. ALL RIGHTS RESERVED. All trademarks, service marks, and trade names (collectively the "Marks") are trademarks or registered trademarks of and are proprietary to Crystal Consulting IT Support, or other respective owners that have granted Crystal Consulting IT Support the right and license to use such Marks. Please Contact Us for questions regarding our copyrights & trademarks.

Typographical Errors:

n the event a Crystal Consulting IT Support (Bayvets) product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Crystal Consulting IT Support (Bayvets) shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Crystal Consulting IT Support (Bayvets) shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Crystal Consulting IT Support (Bayvets) shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination:

These terms and conditions are applicable to you upon your accessing the Site and/or completing the registration or shopping process. These terms and conditions, or any of them, may be modified or terminated by Crystal Consulting IT Support without notice at any time for any reason. The provisions relating to Copyrights and Trademarks, Disclaimer, Claims, Limitation of Liability, Indemnification, Applicable Laws, Arbitration and General, shall survive any termination.

User Participation:

Crystal Consulting IT Support (Bayvets) does not and cannot review all communications and materials posted to or created by users accessing the Site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the Site, Crystal Consulting IT Support (Bayvets) is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Site. However, Crystal Consulting IT Support (Bayvets) reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) violates any law or regulation or (e) offensive or otherwise unacceptable to Crystal Consulting IT Support (Bayvets) at its sole discretion. Note that any personally identifiable information you may post or transmit will be treated by Crystal Consulting IT Support (Bayvets) in accordance with Crystal Consulting IT Support's Privacy Policy.

User Submissions:

Except for any personally identifiable information we may collect from you under the guidelines established in our Privacy Policy, any material, information or other communication you transmit, upload or post to this Site ("Communications") will be considered non-confidential and non-proprietary. Crystal Consulting IT Support (Bayvets) will have no obligations with respect to the Communications. Crystal Consulting IT Support (Bayvets) and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or noncommercial purposes.

User Chat Rooms & Blogs:

Crystal Consulting IT Support (Bayvets) may, but is not obligated to, monitor or review any areas on the Site where users transmit or post Communications or communicate solely with each other, including but not limited to chat rooms, blogs, bulletin boards or other user forums, and the content of any such Communications. Crystal Consulting IT Support (Bayvets), however, will have no liability related to the content of any such Communications, whether or not arising under the laws of copyright, trademarks, libel, privacy, obscenity, or otherwise.

Third Party Links:

In an attempt to provide increased value to our visitors, this Site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). However, even if the third party is affiliated with Crystal Consulting IT Support, Crystal Consulting IT Support has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Crystal Consulting IT Support. Crystal Consulting IT Support has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Links do not imply that Crystal Consulting IT Support sponsors, endorses, is affiliated with or associated with, or has been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites. Nonetheless, Crystal Consulting IT Support seeks to protect the integrity of its Site and the links placed upon it and therefore requests any feedback on not only its own Site, but for sites it links to as well (including if a specific link does not work).You should contact the Site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

Claims:

Each claim or statement about the effectiveness of Crystal Consulting IT Support products and/or each claim or statement comparing the effectiveness of Crystal Consulting IT Support products to the effectiveness of other products is expressly limited to the United States, unless otherwise disclosed on the Site.

Disclaimer:

Crystal Consulting IT Support (Bayvets) makes no warranties or representations about the accuracy or completeness of this Site's content or the content of any site or External Sites.

Crystal Consulting IT Support (Bayvets) does not filter advertisements or other content that children may view through our sites or "hot-linked" sites, and they could receive content and materials from the Internet and/or advertising that are inappropriate for children. We encourage parents and guardians to spend time online with their children and to consider using an electronic filtering software.

THIS SITE AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Crystal Consulting IT Support (Bayvets) DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. Crystal Consulting IT Support (Bayvets) DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Crystal Consulting IT Support (Bayvets) DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitations of Liability:

IN NO EVENT SHALL Crystal Consulting IT Support (Bayvets) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF Crystal Consulting IT Support (Bayvets) HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification:

You agree to indemnify, defend, and hold harmless Crystal Consulting IT Support (Bayvets), its officers, directors, employees, agents, licensors and suppliers (collectively the "Provider") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your accounts or internet accounts (including negligent or wrongful conduct), by you or any other person accessing the Site using your Internet account.

Applicable Laws:

Your use of this Site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Site (including but not limited to the purchase of Crystal Consulting IT Support (Bayvets) products) shall be in the state or federal courts located in Alameda County, California. Any cause of action or claim you may have with respect to the Site (including but not limited to the purchase of Crystal Consulting IT Support (Bayvets) products) must be commenced within one 3 months after the claim or cause of action arises. Crystal Consulting IT Support's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Crystal Consulting IT Support may assign its rights and duties under this Agreement to any party at any time without notice to you.

Crystal Consulting IT Support makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access this Site from locations outside California do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the materials in violation of U.S. export laws and regulations. Any claim relating to the materials shall be governed by the internal substantive laws of the State of California.

Arbitration:

By using this Site, you agree that Crystal Consulting IT Support , at its sole discretion, may require you to submit any disputes arising from the use of this Site, or these Terms and Conditions concerning or, including disputes arising from or concerning their interpretation, violation, nullity, invalidity, non-performance or termination, as well as disputes about filling gaps in this contract or its adaptation to newly arisen circumstances, to final and binding arbitration under the International Rules of Arbitration of the American Arbitration Association, by one or more arbitrators appointed in accordance with the said Rules. Notwithstanding these rules, however, such proceeding shall be governed by the laws of the state as set forth in the previous section.

Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Further, the arbitrator(s) shall have no authority to award punitive, consequential or other damages not measured by the prevailing party's actual damages in any arbitration initiated under this section, except as may be required by statute.

General:

Crystal Consulting IT Support may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site.

 

Crystal Consulting (Bayvets) has many additional technology services. Please visit us at www.bayvets.com or email us at support@bayvets.com for more details.