Computer support when you need it at an affordable price! About Us | Support | Contact Us

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Technical Support Request                                                                                                           

We need to ask you some detailed questions about your computer, its setup, and how you access the internet. Please take a couple of minutes to fill out this service request form and then submit it. One of our Consultants will contact you shortly. For more information about Crystal Consulting IT Support please us our Contact Us form or email us at support@bayvets.com

No Fix No Fee!* For home users we also offer the added peace of mind of a no fix no fee policy. 

Hours of Operation: M-F 8am-6:30pm (PST), Sat 9am-5pm, Sun (available upon request)  After hours services available upon request.

   
Contact Information  
   
Are you ordering for your Home or Office?
*Full Name
Company Name (If Applicable)
*Address
*Address Line 2 (Optional)
City
*State
*Zip Code (5 digit)
*Email Address
*Phone Number (xxx) xxx-xxxx or xxx-xxx-xxxx
Other Phone (xxx) xxx-xxxx or xxx-xxx-xxxx
*Best time to contact you?
Preferred day for appointment (check all that apply)


Please understand that we will do our best to meet your scheduling needs, but due to the high volume of appointment requests, these preference(s) are intended to serve only as guidelines.








Do you need After hours, Holiday or Emergency support?
   
   
Support Information  
   
What type of computer do you have?
If other please specify
Which operating system are you using?
If other please specify
Which web browser(s) are you using?
If other please specify
Do you have any firewall software installed?
If yes, which one?
Which Internet Service provider are your using to connect to the internet?
*What services or solutions are you interested in? (Please select all that apply)
How many machines are at this site?
*Please describe the problem in as much detail as possible.

Things to mention:
-System failures, crashes, freezing
-Error messages received
-New programs installed
-New hardware or accessories installed
-Anything you may have already tried  to repair the problem


Have you been able to use these features in the past without problems (on this computer)?
Please copy and paste any error messages you received into this box:
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