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The
Crystal Consulting (Bayvets) confirmation email with cash payment
option or
Pay Pal payment receipt will need to be presented to the technician
for verification prior to any services being performed. You will be
contacted by our staff to review your service and any additional
requirements for service before your appointment.
Scheduling:
Standard service hours are Monday — Friday 8 A.M. to 6:30 P.M.,
Saturday-Sunday 9 A.M. to 5 P.M. Additional charges may apply for
rapid response, holiday or service outside of standard hours.
Customer
Responsibilities:
An
adult (18 years or older) must be present during the entire
installation or repair process. If the technician arrives at the
scheduled time and no adult is present, or if the adult leaves prior
to the service being completed, the technician will leave and you
will be subject to the stated service charges.
You
must type in all passwords for security purposes.
It
is your responsibility to back up all software and data on your
computer's hard drive(s) and/or any other storage devices before the
Crystal
Consulting (Bayvets) technician
arrives.
Crystal
Consulting (Bayvets) and/or
its third-party service provider shall not be responsible at any
time for any loss, alteration, or corruption of any software, data,
or files.
Customer
is responsible for any data migration to a new PC or hard drive.
Data transfers are available for an additional fee.
Customer
is responsible for the removal of any packing materials or
trash.
Emergency/Repair
Services:
Outlined
prices do not cover liquid spillage, impact damage, missing parts or
any effects of neglect, misuse or abuse discovered at initial
diagnostic check or while work is being performed. Emergency Repair
Service requires a $90 nonrefundable diagnostic fee once service is
initiated. There are certain proprietary brands that Crystal
Consulting (Bayvets) may not be able to repair due to part
availability and manufacture warranty. This will be communicated if
Crystal Consulting (Bayvets) is unable to repair your machine.
Tasks
That Must Be Completed Prior to Install or Repair:
Please
back up all vital data files prior to service being performed.
Crystal Consulting (Bayvets) is not responsible for lost data.
Any
hardware devices, components, peripherals, software or cabling
needed for the install must be purchased and supplied by you.
If
network connectivity is desired for multiple devices, you must
supply device (router, hub, modem or switch) with adequate number of
ports to support the required number of devices.
ISP/Internet
or home network connection must be activated and working properly
prior to any related install.
All
equipment being installed must be located in the general area where
the install is taking place.
The
technician must be given immediate access to the equipment so the
service call can begin as scheduled. Customer must provide adequate
environment (power, space, etc.) for the scheduled service.
Customer
is responsible for providing power cords and surge protectors.
Customer
must have available all legally licensed software, verification keys
and media that may be required.
Service
Warranty:
Crystal
Consulting (Bayvets) warranties its workmanship (there is no warranty
for software repairs) for a period of 30
days from the service date. This includes issues with the configured
installation set up by the technician. Crystal Consulting (Bayvets)
is not responsible for issues due to setting changes, new
software upgrades, ISP connection issues, relocation, viruses or
Spyware issues, or misuse. A complete terms and conditions document
will be supplied to you at the scheduled service call.
Additional
trips not covered by the warranty will be subject to charges.
-
Tutorial services are not covered under this warranty
-
Crystal
Consulting (Bayvets)
warranty is only valid on Virus, Spyware and Adware removal service
if Crystal Consulting (Bayvets) technician verifies proper
protection against such threats
Service
Liability Limitations:
(a)
Limitations to Service:
Under
no circumstances shall, Crystal
Consulting (Bayvets) and/or
its third-party service provider be liable to you or any other
person for any damages, including without limitation any indirect,
incidental, special or consequential damages, expenses costs,
profits, lost savings or earnings, lost or corrupted data, or other
liability arising out of or related to the services provided by Crystal
Consulting (Bayvets) and/or
its third-party service provider or out of the installation,
de-installation, use of, or inability to use your computer
equipment, hardware, peripherals, or the network as a result of the
services provided hereunder.
Crystal
Consulting (Bayvets) and/or
its third-party service providers shall
not be liable for any failure or delay in performance due to any
cause beyond its control. If Crystal
Consulting (Bayvets) ability
to render services is impaired by your failure to cooperate,
minimum system requirements are not met, technical conditions (such
as wiring difficulties or physical barriers)
or circumstances beyond the control of Crystal
Consulting (Bayvets) ,
Crystal
Consulting (Bayvets)
may choose not to provide any
or all services and reserves the right at our discretion to refund
the customer's payment, wholly or in part.
Service can also be denied if dangerous or unhealthy conditions are
present including possible code violations. For any un-installation
services provided, Crystal
Consulting (Bayvets)
shall not be responsible for repairing any damage or changes made to
your residence.
(b)
Limitation of Liability & Release:
By
signing the form on the opposite side of this page, you agree to
release and hold harmless ,
Crystal
Consulting (Bayvets)
and/or its third-party service provider from and against any loss,
liability, or damage, including without limitation, any indirect,
incidental, special or consequential damages, expense, costs,
profits, lost savings or earnings or liability that you, the owner,
or lessee may suffer arising out of, or related to, the services
provided by Crystal
Consulting (Bayvets).
This includes but is not limited to data loss or lack of function in
any component or element of your computer system and/or peripherals,
any changes or alterations to your residence (for example, changes
to walls, baseboards, floors, etc.) as a result of Crystal
Consulting (Bayvets) and/or
its third-party service provider's agents, partners, and/or
third-party service providers, regardless of the warranties,
disclaimers, and waivers particular service and shall constitute
liquidated damages and are a reasonable estimate of damages to you.
Some states do not allow limitations or release of certain damages
or liability, so the above limitation of liability and release may
not apply to you.
(c)
The customer hereby confirms that a full back-up of the Customer's
hard-drive or other devices has been made prior to Crystal
Consulting (Bayvets)
commencing the services and that there is no legal restriction or
impediment to Crystal
Consulting (Bayvets)
providing services to or for the Customer.
"No
Fix, No Fee Policy:
1. The ‘no fix
no fee’ policy applies only to home users. The ‘no fix no fee’
does NOT apply to business users.
2. If the technician
can offer a solution but the customer chooses not to proceed then
the customer will be charged for the time spent on site to that
point.
3. If the technician
is only prevented from resolving a problem because the customer does
not posses the appropriate software disks, cables, hardware, drivers,
etc., or product serial numbers the customer will be charged for the
time spent on site to that point.
4. If the technician
diagnoses a fault with a customers Internet Service Provider, even
when the ISP attempt to deny any fault the customer will be charged
our standard rates for the time spent on-site.
5. The 'no fix no fee' policy does not apply to diagnostic fees.
Changes,
Cancellations, and Refunds Cancellation Policy:
To
change your order: You must contact Crystal
Consulting (Bayvets)
via our Support services form, email or by phone.
To
cancel your order: You must contact Crystal
Consulting (Bayvets)
via our Support services form, email or by phone
for any cancellation within 24 hours of scheduled
on-site service or there will be a $50 fee, if the technician is
on-site a $99.00 fee will apply. We reserve the right to
invoice any customer where cancellation occurs less than 24 hours
prior to any appointment. Technical Service fees are nonrefundable once the
service process has begun (any cancellations must be made prior to
actual service to receive any prorated refund).
If
you are not satisfied with your service: contact Crystal
Consulting (Bayvets)
via our Support services form, email or by phone for resolution. We
stand by our In-Home service for 30 days. If there is a problem with
the service we provided and you notify us within the allotted time
period, we will work to remedy the problem quickly at no additional
cost. See our Service Warranty for more details.
Minimum System Requirements for Wireless Home Networking Only:
Please
check to see that your computer meets these minimum requirements:
•
At least 10MB free of hard disk space and 32 MB RAM on each computer
•Operating
system and/or ISP passwords must be available
•Microsoft
Windows 2000 operating system or later
•Windows®
operating disk or restore disk must be available with key codes at
the time of installation
•
A broadband or cable connection, if any, must be installed and
operational before service, including modem connections, before the
technician arrives.
•
All computers and peripherals to be networked must be virus and
spyware free and all devices
being connected must be in good working condition.
•
Internet connection, router and primary PC must be in the same room
•For
narrowband (dialup) networking, we will connect only to MSN or
EarthLink.
The technician must have: 1) access to your residence or business
and the computer(s) and/or peripheral(s) to be serviced, 2) your
consent and cooperation to enter your residence or business, 3) a
safe working environment, work space, and 4) electrical power. If
the Crystal Consulting (Bayvets) technician determines that these
conditions have not been met, services will be denied and a $99.00
cancellation charge assessed.
We reserve the right to modify our Terms and Conditions at
anytime and to refuse service to anyone.
Crystal
Consulting (Bayvets)
has many additional technology services. Please visit us at www.bayvets.com
or email us at support@bayvets.com
for more details.
Revised:
Jan 5th 2010 |
